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Shipping Information

  • In most cases, orders are shipped within 2-3 business days. Shipping and delivery dates are not guaranteed unless otherwise specified.
  • Once your package has shipped, you will receive tracking information via the e-mail provided with your shipping information.
  • Domestic orders normally arrive within 3-7 days of the ship date unless otherwise specified. Shipping delays can occur and we are not responsible for the speed at which orders arrive once they have left our facility. International orders normally take 2-4 weeks from the ship date to reach their destination.
  • We are not responsible for lost packages due to shipping addresses provided incorrectly. Shipping delays will occur if an incorrect address is provided at checkout.
  • If your package is returned to our facility due to a shipping error, we will contact you for an updated address via the e-mail provided with your shipping information. If we do not receive a response within 10 business days, we hold the right to refund your order. This applies to all merchandise orders, including limited edition and pre-order sales.

  • Express Shipping Information:
    • Customers Placing Orders with UPS Express 2-Day or Next Day Shipping
      • Any customer placing an order with UPS Express Next Day or UPS 2nd Day shipping must place their order before 1:00PM, Eastern Standard Time (EST) in order to be shipped the same day. 
      • Any orders with either UPS Express Next Day or UPS 2nd Day that are place after 1:00PM EST will be shipped the next business day.
      • Our business days are Monday through Friday, 9AM - 5PM.
      • Please note that our fulfillment centers operate on Eastern Standard Time (UTC 05:00)